Credit Dispute Resolvers - Phoenix Rising Logo

NCR Compliance

We operate in accordance with the National Credit Act and are registered with the National Credit Regulator where required.

Regulatory Registration

ADRA Registration Number

NCRADRA14

Registered Debt Counsellor

NCRDC3424

Compliance Framework

All services are delivered within the scope permitted by law and applicable regulatory frameworks. Our compliance framework includes:

  • •Full adherence to the National Credit Act (NCA)
  • •Alignment with National Credit Regulator (NCR) guidelines
  • •Use of recognised dispute resolution and ADR processes
  • •Clear separation of services and entities
  • •No fee-sharing or misrepresentation

Consumer Protection

Our processes are designed to protect consumers and ensure ethical, lawful outcomes. We comply with all consumer protection provisions of the National Credit Act and operate within the regulatory framework established by the NCR.

Legal Disclaimer

We are not a credit provider and do not grant loans or credit facilities. We operate as a registered Alternative Dispute Resolution (ADR) provider and debt counselling entity within the regulatory framework established by the National Credit Act.

Credit approval remains the sole discretion of financial institutions and is subject to their criteria, affordability assessments, and credit policies. We do not influence or determine credit decisions.

All outcomes depend on legal eligibility and third-party verification. We cannot guarantee specific results, as our services are process-based and subject to regulatory and institutional approval.

National Credit Regulator Contact

For enquiries or complaints regarding our compliance, you may contact the National Credit Regulator:

Address: National Credit Regulator, 16 Gogol Street, Johannesburg, 2000

Phone: +27 11 554 2600

Website: www.ncr.org.za

Last updated: 2026/02/09

For questions about our NCR compliance, please contact us at admin@creditdisputeresolvers.co.za